Home  /  FAQs

Where does the tour start and finish?
The tour starts outside the Melbourne Visitor Centre in Federation Square and finishes in Docklands. Your guide will be wearing blue 'City Sports Tours' apparel.

Do I need to arrive early for my tour?
It is advised that you arrive 5 minutes prior to your tour start time so that you can check in and go to the toilet or grab some snacks before the tour starts.

What do I need to bring on the tour with me?
It is highly recommended that you bring with you a poncho, umbrella, suncream, water and a hat. You can never guess what Melbourne's weather will do next!

Do you offer private tours? 
Yes! Our private tours also give you the chance to add many extras to your tour. Please contact us to organise.

Do you offer tours in languages other than English?
At present all of our tours are conducted only in English however we are working towards offering tours in additional languages.

Is the tour suitable for all ages and for wheelchair users?
The tour is suitable for all ages however unfortunately is not suitable for wheelchairs.

There is no tour running on my preferred day/time – what does this mean and what should I do about it?
This likely means we are sold out or we are not running a tour on that particular day/time for operational reasons. Please contact us and we will do our best to assist.

What happens in the event of bad weather?
 Does the tour still run?
A little rain never hurt anybody! City Sports Tours runs in all weathers. We will contact you if a tour is to be cancelled due to bad weather. If you don't hear from us then assume the tour is on!

I need to cancel or rearrange my tour – what do I do?
Please get in touch with us via the contact form on this website

Do you accept walk-up or cash bookings?
Unfortunately due to City of Melbourne regulations we cannot accept walk up or cash bookings.

Where can I find your Terms and Conditions?
Please find them by clicking 'here'

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